Last updated: October 17, 2026
All sales are final
Oxana Fit sells dietary supplements — consumable products that are taken by mouth. Once a product has left our control we cannot verify how it has been stored or handled, and for the safety of every customer we are unable to resell or restock it.
All sales are final. We do not offer refunds, returns, or exchanges on opened or used products.
The one exception: damaged or incorrect items
If your order arrives damaged, or you receive an item you did not order, we will send you a replacement at no cost.
To claim a replacement you must contact us within 7 days of delivery and include:
- Your order number
- A clear photograph of the item as it arrived, showing the damage or the incorrect product
- A photograph of the shipping box and label, if the box itself was damaged
Email your claim to oxaliburn@gmail.com. Once the claim is approved we will ship a replacement of the same item. Replacements are offered instead of refunds. Please keep the item and its packaging until your claim is resolved, as we may need to ask for further photographs.
Claims submitted more than 7 days after delivery cannot be accepted.
What is not covered
- Opened, used, or partially consumed products
- Products ordered by mistake, no longer wanted, or that you did not enjoy
- Results. Dietary supplements affect each person differently and we make no guarantee of any particular outcome
- Products damaged after delivery, including through improper storage
- Packages the carrier has marked as delivered — please see our Shipping policy
Changing or cancelling an order
We begin processing orders as soon as they are placed. If you need to change or cancel an order, email us as quickly as possible and we will do our best to help, but we cannot guarantee that an order can be stopped before it ships.
Please read before you order
Because all sales are final, we ask that you read the product page, the full ingredient list, and the supplement facts panel before buying — particularly if you have allergies, take medication, are pregnant or nursing, or have a medical condition. If you are unsure whether a product is right for you, speak with your healthcare provider first.
These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.
Contact
Questions about this policy? Email oxaliburn@gmail.com.