Shipping policy

Last updated: October 17, 2026

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Where we ship

Oxana Fit ships within the United States. [TO CONFIRM: do you ship internationally? If not, say so here and delete the International orders section below.]

Order processing

Orders are processed [TO CONFIRM: e.g. within 1–2 business days], Monday to Friday, excluding weekends and US public holidays. Orders placed after [TO CONFIRM: cut-off time and time zone] are processed the following business day.

During sales, product launches, or periods of high demand, processing may take longer. We will let you know if there is a significant delay.

Shipping options and cost

[TO CONFIRM: list your shipping methods, prices, and any free-shipping threshold. For example: Standard shipping $X; free on orders over $Y; expedited shipping $Z.]

Shipping cost is calculated and shown at checkout before you pay.

Delivery estimates

Once dispatched, orders typically arrive in [TO CONFIRM: e.g. 3–7 business days]. Delivery estimates are provided by the carrier and are not guaranteed. Transit time is additional to processing time.

Tracking

You will receive a shipping confirmation email with a tracking number once your order is dispatched. Please allow up to 48 hours for tracking information to update after you receive it.

Delivery address

Please check your shipping address carefully at checkout. We are not able to reroute a package once it has shipped, and we are not responsible for orders sent to an address entered incorrectly. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we can reship it once you pay the shipping cost again.

Lost, stolen, or delayed packages

Once a package is handed to the carrier it is in their custody. We are not responsible for packages that the carrier records as delivered but which you cannot find, or for packages lost, stolen, or delayed in transit.

If tracking shows your package as delivered and you do not have it, please check with others at your address and with neighbours, then contact the carrier directly to open an investigation. Email us at oxaliburn@gmail.com and we will help where we can.

If your package arrives damaged, see our Refund policy — damaged items are covered if reported with a photograph within 7 days of delivery.

Storing your order

Supplements should be stored in a cool, dry place out of direct sunlight. In very hot or very cold weather, packages left outdoors for long periods may be affected. If you live in an extreme climate, we recommend shipping to an address where the package can be brought inside promptly.

International orders

[TO CONFIRM or DELETE this whole section if you ship only within the US.]

International customers are the importer of record and are responsible for all duties, taxes, and customs charges levied by the destination country. These are not included in the price you pay at checkout and are collected by the carrier or customs authority on delivery.

Dietary supplements are restricted or prohibited in some countries. It is your responsibility to confirm that the products you order may lawfully be imported where you live. We cannot refund orders seized or returned by customs.